Article Archives - American Marketing Association https://www.ama.org/format/article/ The Essential Community for Marketers Tue, 14 Apr 2026 20:20:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.ama.org/wp-content/uploads/2019/04/cropped-android-chrome-256x256.png?fit=32%2C32 Article Archives - American Marketing Association https://www.ama.org/format/article/ 32 32 158097978 Marketing’s Most Overlooked Advantage: Brand Presence https://www.ama.org/2026/04/14/marketings-most-overlooked-advantage-brand-presence/ Tue, 14 Apr 2026 20:16:44 +0000 https://www.ama.org/?p=233106 In A Digital World, Marketers Must Remember To Optimize For Presence Marketing has never been better at optimization. Campaigns can now be targeted by behavior, adjusted in real time and measured across dozens of performance indicators. Algorithms help brands decide which message appears where, when and to whom. Every impression can be counted. But in […]

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In A Digital World, Marketers Must Remember To Optimize For Presence

Marketing has never been better at optimization.

Campaigns can now be targeted by behavior, adjusted in real time and measured across dozens of performance indicators. Algorithms help brands decide which message appears where, when and to whom. Every impression can be counted.

But in this era of perfect optimization, something important has quietly eroded.

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Presence.

Most modern marketing happens on screens. These are fleeting exposures that appear, scroll by and disappear. We’ve built a system that excels at delivering impressions, but impressions alone rarely create the emotional ties that build long-term awareness and affinity.

That’s where tangible marketing still holds unique power.

Physical touchpoints, whether products, experiences or environments, place brands directly into people’s lives. They aren’t consumed and forgotten in seconds. They remain visible, useful or memorable over time: that Trader Joe’s tote bag becomes a personal signal; that Oasis reunion tour tee makes one night last a decade.

And because of that persistence, they create something every brand covets: lasting connections.

For many marketers, the challenge isn’t understanding the value of tangible engagement. It’s remembering to design it into campaigns from the start rather than adding it later.

Why Tangible Marketing Sticks

The advantage of physical brand experiences aligns with simple human behavior. People remember what they hold, use, wear and interact with repeatedly. Tangible objects, such as your brand merchandise, occupies real space in daily routines, and that repetition strengthens positive associations over time.

Consumer research reinforces this pattern. Studies examining branded merch consistently show that these physical touchpoints generate high recall and favorability among recipients. In research conducted by Promotional Products Association International (PPAI), recall rates for branded merchandise exceeded 70%, with favorability scores even higher.

More broadly, PPAI research shows that more than half of consumers keep promotional items for sentimental reasons. In other words, people aren’t just keeping merch because it’s useful. They keep it because these pieces represent experiences, memories or relationships with the brands behind them.

That emotional dimension is difficult to replicate in other channels.

It also helps explain why well-designed tangible marketing often outperforms expectations when it comes to brand recall and loyalty.

When Brands Build Lasting Connections

Several brands have leaned into merch not as a novelty but as a core part of their brand ecosystem.

Take Liquid Death, the canned water company that has built an entire lifestyle identity around its merchandise. The brand’s online store sells everything from bomber jackets to Spotify-enabled urns. It generates revenue streams that rival its beverage sales, but more importantly the merchandise transforms customers into visible advocates. This is how everyday items like t-shirts and hats can become conversation starters.

We’ve all experienced the unexpected cultural momentum of drinkware. These are statement pieces today. They go everywhere with us. The giant Stanley Quencher tumbler alone has been the subject of collaborations with soccer legends, limited edition gift lines and retail storytelling that reinforced the physical product as a centerpiece of the brand experience.

Even legacy brands are rediscovering the power of tangible engagement. McDonald’s adult Happy Meals and collectibles generated enormous attention in part because of the grownup-approved figurines included with the meal. The collectibles transformed a standard promotion into a physical experience that consumers wanted to own, share and display.

Each of these examples illustrates the same principle. When tangible elements are central to the strategy, they amplify attention and extend engagement far beyond the momentary. A product kept and shown off or treasured personally is a campaign extended for more impressions (and therefor a lower CPI and greater ROI).

From Instance To Impact

Of course, not every branded product or physical activation delivers that kind of impact.

The difference often comes down to design and intentionality.

PPAI’s 5-Second Impact study, which examined consumer reactions to promotional products, found that design is the most important factor determining whether people keep a branded item. Eighty-nine percent of respondents said design influences whether they hold onto a product. Quality materials ranked next, valued by 68% of consumers, while nearly half said a personal touch like personalization or messaging makes an item more memorable or bound to be kept.

Those findings reinforce a critical lesson for marketers. Tangible marketing works best when it is thoughtful. A poorly designed keepsake can undermine brand perception just as quickly as a great one can strengthen it. But when quality and relevance are prioritized, physical items become part of a consumer’s routine rather than a disposable artifact of a campaign.

That’s where tangible marketing moves from promotional to experiential.

The Media Mix Needs Weight

None of this suggests that digital marketing is losing its importance. On the contrary, digital channels remain unmatched in their ability to deliver reach, targeting and real-time performance data.

But digital works best when paired with something that provides campaign oomph.

Physical touchpoints like merch provide that weight. They transform abstract messaging into something consumers can interact with. They extend brand visibility beyond the moment of exposure. And they reinforce the idea that there is a real organization, with real people, behind the brand.

The most effective marketing strategies today combine both approaches.

Digital media drives discovery and scale. Merch marketing deepens connection and memory. Together they create a more balanced ecosystem that serves both short-term performance and long-term brand equity.

Designing Presence From The Start

The key for marketers is to treat tangible marketing as a strategic channel rather than an afterthought add-on.

Too often, physical elements appear late in campaign development and get added as giveaways, event swag or promotional extras. By that stage, they have limited opportunity to reinforce the central brand narrative. Marketers are so cognizant of attributing metrics that show the effectiveness of their work, and digital media offers each to obtain scorecards. It’s always among the first considerations in any campaign. But the real ROI of merch is no different if we’re clear on the intent and audience of the piece.

If we’re deliberate, we can track the recipient’s behavior, the buying actions they take, and the lasting connection that results. When tangible elements are designed into campaigns from the beginning, they play a major role. They anchor experiences, encourage sharing, spark conversation and extend brand visibility into everyday life.

In a marketing landscape increasingly dominated by digital impressions, that kind of presence matters more than ever.

Optimization may drive efficiency. But presence drives connection.

And the brands that succeed in the next era of marketing will likely be the ones that recognize both are essential.

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Struggling to Navigate Global Trade? Rely on the Power of Marketing https://www.ama.org/2026/04/07/struggling-to-navigate-global-trade-rely-on-the-power-of-marketing/ Tue, 07 Apr 2026 14:59:49 +0000 https://www.ama.org/?p=231362 This Journal of Marketing study shows how firms can address import pressures through marketing leadership, strategic differentiation, and robust customer relationships.

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Decades of increasing import competition have put immense pressure on U.S. firms. A Journal of Marketing study finds that strong marketing leadership, strategic differentiation, and robust customer relationships are keys to sustaining revenue growth amid global trade challenges.

Our research team analyzed how firms responded to the “China Shock,” a surge of imports that disrupted many U.S. industries between 2000 and 2019. We discovered that firms with influential marketing departments and well-established market-based assets—like differentiation and customer capital—were better able to weather these competitive pressures. Specifically, we found that:

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1. Marketing Leadership is Crucial

Firms where marketing had a strong voice in strategic decisions outperformed their peers. By aligning cross-functional teams and advocating for customer-driven innovation, these firms launched initiatives that enhanced brand loyalty, improved product innovation, and strengthened competitive positioning.

2. Strategic Differentiation Matters

Differentiation also proved to be a powerful tool. Firms that emphasized unique product features, higher quality, or sustainability outperformed those competing solely on price. For example, branding efforts like “Made in America” or customization helped firms justify premium pricing and retain customers, even when faced with cheaper imports.

3. Customer Relationships Drive Resilience

Customer relationship capital rounded out the trio of success factors. Firms that invested in building long-term trust and loyalty with their customers faced less risk of losing market share. Strong customer ties created switching costs, making it harder for competitors to lure away buyers.

What Does this Mean for the C-Suite?

These insights have significant implications for executives. Many firms respond to financial pressures by cutting marketing budgets or sidelining marketing leaders from strategic discussions. However, our findings highlight the need to elevate marketing as a core function. Boards and CEOs can support marketing by increasing its decision-making authority and ensuring it is involved in board-level discussions.

Policymakers also have a role to play. While trade policies and tariffs are commonly used to protect domestic industries, our research suggests that empowering firms with marketing resources can offer a market-driven alternative to counter import competition. Public–private partnerships focused on branding, differentiation, and customer engagement could strengthen the competitiveness of domestic firms.

The need for marketing-driven strategies will only grow. Experts warn of a potential “China Shock 2.0,” which could flood global markets with low-cost imports in sectors like electric vehicles and solar panels. Firms must proactively strengthen their marketing leadership and differentiation efforts to withstand future competition.

For firms navigating a volatile global trade landscape, strong marketing capabilities can make the difference between thriving and folding.

Read the Full Study for Complete Details

Source: Nandini Ramani, “Can Marketing Enable Firms to Counter Import Competition? Evidence from the China Shock,” Journal of Marketing, 89 (5), 47–65.

Go to the Journal of Marketing

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The State of Digital Content: 2026 Edition https://www.ama.org/2026/04/01/the-state-of-digital-content-2026-edition/ Wed, 01 Apr 2026 19:10:10 +0000 https://www.ama.org/?p=231547 Uncover today’s top content challenges, emerging trends, and how to win in 2026 Back for its fourth edition, the State of Digital Content 2026 gives a behind-the-scenes look into how content teams operate and where they’re headed next. This year, Canto surveyed over 400 content and marketing professionals to understand how teams navigate rising digital content complexity, what operational […]

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Uncover today’s top content challenges, emerging trends, and how to win in 2026

Back for its fourth edition, the State of Digital Content 2026 gives a behind-the-scenes look into how content teams operate and where they’re headed next. This year, Canto surveyed over 400 content and marketing professionals to understand how teams navigate rising digital content complexity, what operational challenges slow them down, and what the most advanced, best-in-class organizations do differently.

You’ll glean insights on:

  • The content boom: Understand trends in content operation budgets and expectations around content volume in the age of AI
  • Content operations under pressure: Investigate the top challenges organizations are facing around digital content management, workflow performance, and focus areas for improvement
  • What’s driving digital asset management: See how organizations are managing content, the consequences of mismanaged assets, and the best practices you need now
  • Tech stack optimization: Find out where teams are inefficient, the latest operational priorities, and marketing tech stack maturity trends
  • AI throughout the content lifecycle: Discover how AI is impacting content operations, where organizations can apply AI successfully, and emerging opportunities
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Linked for Success: How Board Interlocks Influence Marketing Power  https://www.ama.org/2026/04/01/linked-for-success-how-board-interlocks-influence-marketing-power/ Wed, 01 Apr 2026 15:34:17 +0000 https://www.ama.org/?p=230966 This Journal of Marketing Research study shows how governance structures are powerful levers that can strengthen or diminish marketing’s strategic voice in a firm.

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Journal of Marketing Research Scholarly Insights are produced in partnership with the AMA Doctoral Students SIG – a shared interest network for Marketing PhD students across the world.

In recent years, marketing scholars and practitioners have expressed growing concern about the diminishing influence of marketing departments. Against this backdrop, a Journal of Marketing Research study examines how governance networks may determine marketing department power (MDP). Drawing on data from over 6,000 publicly traded firms from 2007 to 2021, the researchers show that directors’ exposure through board service at other firms (i.e., board interlocks) affects MDP in the firms on whose boards they also serve (i.e., focal firms). More importantly, the strength of this effect hinges on three interlocking dimensions:

  1. the reach of a firm’s board network,
  2. the richness of marketing information within that network, and
  3. the firm’s receptivity to information furnished by the board interlock network.

This work shifts the lens to upstream factors that shape MDP, suggesting that marketing’s influence is not built solely internally—it is also transmitted through board interlocks, making the board not only a governance body but also a conduit for influencing a firm’s MDP. For scholars of marketing’s organizational role, functional power, and network diffusion effects, this study offers a fresh vantage point and a reminder that if marketing wants to increase its power in firms, the conversation must extend beyond the CMO’s office into the boardroom.

For marketers, the core takeaway is clear: the board matters. Firms whose directors are connected to companies where marketing holds greater influence are more likely to elevate marketing’s importance within their own organization. These networks shape how leaders think about growth, which is a key priority for every board. While firms often call on marketers when facing serious challenges or major opportunities, marketing should not be reserved for exceptional circumstances. A key priority for marketers and CMOs is to educate their boards on how and why marketing drives firm growth, a shared goal across virtually all boards.

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A key priority for marketers and CMOs is to educate their boards on how and why marketing drives firm growth, a shared goal across virtually all boards.

In short, governance structures are not just background context; they are powerful levers that can strengthen or diminish marketing’s strategic voice in the firm.

We recently had the opportunity to meet with all three authors of this research, who kindly offered additional insights into their motivations, managerial implications, and prospective avenues for future research.

Q: Your research shows that boards of directors, often overlooked in marketing, can shape marketing’s strategic importance. What led you to recognize the board as a missing piece in the marketing power puzzle, and how did this idea develop into the published study?

A: The idea grew from our earlier work on Chief Marketing Officers, where we found that firms that employ CMOs tend to perform better. But we also noticed that the presence of marketers on top management teams and the overall influence of marketing within firms has declined over time. That pattern made us think about what other forces might shape marketing’s standing in firms, beyond what happens inside the organization. The board of directors emerged as a natural next place to look, because directors serve on multiple boards and can bring with them ideas about what marketing should look like. When the Wharton Customer Analytics Initiative released a call for projects offering access to large-scale data on board linkages, it gave us a perfect opportunity to test this idea. That combination of prior research, the open question around marketing’s declining power, and the new data on board interlocks ultimately came together in this study.

Q: Do firms need a formal “Marketing Department” to have influence at the top, or is it enough to possess strong marketing capabilities and a deep understanding of what marketing brings to the organization?

A: That’s more of a philosophical question. While marketing today is highly cross-functional, a formal marketing function still matters. Having a defined department or leadership structure gives marketing visibility and accountability at the top. Without it, the customer perspective can easily get lost amid competing priorities. As we often say, “when something is everybody’s responsibility, it ends up being nobody’s responsibility.” A clear advocate, like a marketing department, helps ensure that the customer’s voice is represented in key decisions.

At the same time, the role of marketing looks very different across industries. In consumer goods and retail, marketing tends to have comprehensive control and plays a central strategic role. In banking, it often has a narrower focus on promotions or communications. In professional services like accounting, marketing is more standardized and peripheral. Unlike functions such as accounting, which look similar across most firms, marketing differs widely in scope, influence, and integration. That diversity makes it distinctive: its impact depends on how the organization chooses to empower it. Companies with a more comprehensive marketing approach tend to outperform those with limited marketing responsibilities. Ultimately, marketing power depends on balancing formal structure with shared responsibility.

Q: You show that marketing department power can diffuse across firms through board interlocks. In other areas, firms also learn through executive mobility, strategic alliances, shared consultants, or even investor influence. How does the kind of knowledge transfer you uncover through board ties differ from these other diffusion channels, and what kinds of marketing knowledge travels across boards?

A: Other knowledge transfer channels certainly exist, such as executive mobility or strategic alliances, and with the appropriate data, they could be modeled in a similar framework. Our study focuses specifically on board interlocks, and because we do not observe boardroom conversations directly, we can capture them only through proxies. Similar mechanisms may operate through other channels, but we cannot directly test them.

A key idea here is that boards prioritize growth. When a director sees marketing contributing to growth in one firm, that perspective may diffuse through the interlock to another board. What travels may be high-level mental models about how marketing contributes to performance, or, in some cases, even specific examples shared by directors. Still, the exact mechanism remains a conjecture because we do not observe the discussions themselves; we only observe their downstream effects.

Operationally, even though we cannot measure every variable directly, our use of instrumental-variable methods helps mitigate omitted-variable concerns in this observational setting. We also know from broader research that top management buy-in is essential. That is what makes boards distinctive: because the CEO reports directly to them, any shift in board-level thinking carries disproportionate weight. These mechanisms remain hypotheses that could be examined in more depth when richer data become available.

Q: When boards are interlocked within the same industry, marketing power may spread more easily across firms. Could that connectivity also create unintended consequences? For example, could firms converge on similar, potentially less differentiated strategies?

A: As board members generally cannot serve on the boards of direct competitors, true competitor‐to‐competitor interlocks are uncommon. However, if firms are not direct competitors but are in related industries, shared information could lead them to become more similar, potentially reducing differentiation and creating herding effects. This relates to some of the network measures we used, such as degree and brokerage. Degree centrality suggests that more connections may lead firms to behave more similarly. In contrast, in brokerage, a board member links otherwise unconnected parts of the network and can introduce more diverse and innovative ideas. So, the risk depends on the structure of the interlock network.

Technically speaking, more substantial board interlock effects may mean that firms are more likely to follow their existing connections. If boards increasingly form interlocks with boards they are already connected to, then the likelihood of convergence increases. Studying this convergence would require looking at network dynamics, how these connections form and evolve over time, presenting an interesting future direction. So, the risk depends on whether board networks become more tightly clustered. If that clustering does occur, the risk of strategic convergence increases.

Q: As marketing becomes linked to broader corporate priorities like DEI and ESG initiatives, does this interconnectedness strengthen marketing’s strategic influence or risk diluting its focus?

A: Any initiative that customers value is worth pursuing, whether it’s DEI, ESG, or something else. If diversity, equity, and inclusion lead to broader thinking and help the company better serve customers, they naturally add to both customer and corporate value. The key is to have a clear understanding of how these initiatives benefit customers. For example, Unilever’s Project Shakti in India empowered women entrepreneurs while also expanding distribution in rural markets. This is an example where a social initiative directly supported business goals. If firms can articulate how these priorities connect to customer value, then marketing’s role becomes more pronounced. But if the link isn’t clear, there’s a risk that marketing’s focus becomes scattered. Many companies still treat DEI and ESG as compliance initiatives rather than customer-driven ones, so marketing often isn’t leading those efforts. If marketing leads them and grounds them in what matters to customers, that can actually elevate marketing’s strategic influence rather than diluting it.

Q: If you were to extend this research further, which context or mechanism would you most like to explore to deepen our understanding of how governance structures shape marketing’s strategic importance?

A: From a technical perspective, an important next step would be to examine how board connections form and evolve. Some drivers are endogenous; for example, boards that share indirect connections are more likely to become directly connected, much like “friends of friends” becoming friends. Understanding those processes would be valuable, particularly when marketing-affiliated directors drive the connection. If a marketing-driven tie disappears and later reappears, is it due to a marketing-affiliated person? Examining these processes could deepen our understanding of marketing’s strategic influence.

More broadly, another valuable direction is to examine marketing’s organizational role and influence within firms. Some work, including this practitioner-oriented special issue, builds on the idea that marketing’s influence within firms has been declining and thus asks: how can marketers regain strategic influence? As the focus increasingly shifts to marketing activities and the creation of customer value, not merely the marketing department, future research should prioritize these value-creating functions rather than focusing solely on the department. In addition, management research suggests that board interlock effects have been weakening or disappearing. We do not see that in our data; the effect remains stable over time. That leads to an interesting question about what’s actually happening: is the board interlock effect still active?

References:

Frank Germann (2025), “Beyond the 4 Ps: Marketing’s Strategic Comeback [Special issue], NIM Marketing Intelligence Review, https://www.nim.org/en/publications/nim-marketing-intelligence-review/detail-issue/beyond-the-4-ps.

Frank Germann, Peter Ebbes, and Rajdeep Grewal (2015), “The Chief Marketing Officer Matters!” Journal of Marketing, 79 (3), 1–22. https://doi.org/10.1509/jm.14.0244.

Unilever (2024), “Harnessing the Potential of India’s Growing Workforce,” (July 23), https://www.unilever.com/news/news-search/2024/harnessing-the-potential-of-indias-growing-workforce/.

Read the Full Study for Complete Details

Source: Peter Ebbes, Frank Germann, and Rajdeep Grewal (2024), “Getting the Board on Board: Marketing Department Power and Board Interlocks,” Journal of Marketing Research, 62 (1), 1−21. doi:10.1177/00222437241272180

Go to the Journal of Marketing Research

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The Brand Marketer’s YouTube Playbook https://www.ama.org/2026/03/30/the-brand-marketers-youtube-playbook/ Tue, 31 Mar 2026 01:06:25 +0000 https://www.ama.org/?p=230709 How leading brands drive YouTube success with a 360° strategy  YouTube has become the new king of media – spanning CTV, the creator economy, Shorts, and performance marketing. Yet many brands still manage these opportunities in silos, limiting impact and wasting spend. This playbook explores how leading brands are rethinking YouTube as a unified ecosystem. […]

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How leading brands drive YouTube success with a 360° strategy 

YouTube has become the new king of media – spanning CTV, the creator economy, Shorts, and performance marketing. Yet many brands still manage these opportunities in silos, limiting impact and wasting spend.

This playbook explores how leading brands are rethinking YouTube as a unified ecosystem. By aligning paid media, creator partnerships, and organic strategy, brands can reduce inefficiencies, improve brand suitability, and drive stronger performance.

Inside, you’ll discover the key challenges holding brands back, the strategies top marketers are adopting, and how to build a more connected, effective YouTube approach.

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Experiential Marketing Playbook for Modern B2B Marketers https://www.ama.org/2026/03/30/experiential-marketing-playbook-for-modern-b2b-marketers/ Mon, 30 Mar 2026 20:16:25 +0000 https://www.ama.org/?p=231152 Steal proven experiential tactics from leading marketers to drive engagement, pipeline, and measurable ROI. This guide is built for marketers who need events and experience to perform like a true marketing channel not just a line item. Inside, you’ll learn how leading brands define experiential marketing, choose the right formats, and design “money-can’t-buy” moments that […]

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Steal proven experiential tactics from leading marketers to drive engagement, pipeline, and measurable ROI.

This guide is built for marketers who need events and experience to perform like a true marketing channel not just a line item. Inside, you’ll learn how leading brands define experiential marketing, choose the right formats, and design “money-can’t-buy” moments that create emotional connection and long-term loyalty. Get practical ideas for leveraging AI, RFID, and data to personalize experiences at scale, measure behavior across touchpoints, and connect those insights back to the pipeline and revenue.

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Where Marketing Strategy Meets Sales Execution https://www.ama.org/2026/03/18/the-sales-content-taxonomy-blueprint/ Wed, 18 Mar 2026 15:26:55 +0000 https://www.ama.org/?p=229836 Build a content system that aligns teams—and accelerates pipeline Marketing teams aren’t struggling to create content. They’re struggling to make it usable. Think of a common buyer objection your team faces. Now ask whether a rep could find the right asset to address it in 10 seconds while on a live call. Most teams find […]

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Build a content system that aligns teams—and accelerates pipeline

Marketing teams aren’t struggling to create content. They’re struggling to make it usable.

Think of a common buyer objection your team faces. Now ask whether a rep could find the right asset to address it in 10 seconds while on a live call.

Most teams find the answer is no. Not because the content doesn’t exist, but because it’s not organized around how sellers actually search for things in the moment.

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The Sales Content Taxonomy Blueprint walks through a six-category framework built around deal stages, not marketing categories.

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Synthetic Data: From ‘What can this technology do?’ to ‘Which decisions will this help us make better?’ https://www.ama.org/2026/03/13/synthetic-data-from-what-can-this-technology-do-to-which-decisions-will-this-help-us-make-better-2/ Fri, 13 Mar 2026 16:38:35 +0000 https://www.ama.org/?p=229560 Every marketing team is being asked the same question right now: how do we make intelligent decisions faster, under more scrutiny and with higher stakes than ever before? The next era of brand growth will not be defined by who experiments most aggressively with AI, but by who executes consistently and at scale with discipline. […]

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Every marketing team is being asked the same question right now: how do we make intelligent decisions faster, under more scrutiny and with higher stakes than ever before?

The next era of brand growth will not be defined by who experiments most aggressively with AI, but by who executes consistently and at scale with discipline.

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Synthetic data, artificially generated data that mirrors real-world patterns, allows marketers to extend existing insights, model scenarios and explore audiences that are difficult, expensive or hard to reach through traditional methods.

Synthetic data and AI are no longer experimental tools. They are becoming foundational capabilities for faster decision-making, deeper market understanding and more resilient growth when applied with purpose.

For marketing leaders, this moment represents a strategic inflection point. The opportunity is no longer about proving that AI works. It is about building the operating models, governance and skills required to make it work at scale. It is about understanding which decisions this will help us improve.

In the case of synthetic data, for example:

· Where does speed matter more than absolute certainty?

· Which audience segments should we prioritise next?

· Where are we over‑investing?

· Which growth bets can we pressure‑test before committing spend?

· From this point on, the question is no longer “can AI help?” but “where will it materially change how we decide?”

From data collection to data engineering

For decades, marketing insight operated on an additive mindset: more data meant more confidence. More surveys, bigger panels, more signals.

Today, the equation has changed. Confidence increasingly comes from speed, coverage and the ability to model uncertainty, not just from larger samples. Leading organisations are shifting from simply collecting data to actively engineering it, expanding and diversifying signal coverage, accelerating learning cycles, and filling blind spots where traditional approaches struggle.

Synthetic data’s value, however, does not come from using it everywhere. It comes from using it intentionally, in service of specific marketing decisions. Drawing on Kantar’s work, pairing synthetic data with AI enables faster learning cycles and more confident decision‑making.

This shift matters because speed is a competitive advantage. Product cycles are shorter, consumer expectations change rapidly, and privacy constraints continue to tighten. Synthetic data offers a way to respond to these pressures without sacrificing responsibility and trade-offs that can be managed through data quality audits and the right governance.

Why experimentation needs to be intentional

Many organisations are experimenting with synthetic data, but only a few are turning it into a scaled, repeatable capability. Scepticism remains, alongside a lack of shared understanding around the minimum requirements needed to deliver ‘trusted outcomes’- outcomes a leadership team or board would feel confident acting on.

Experimentation needs to be intentional. High performing teams begin with clear business questions, not technology use cases. They focus on decisions constrained by time, cost, access, or privacy, and apply synthetic data where it can meaningfully improve outcomes. Experimentation is used not for novelty, but to understand trade‑offs and to establish a clear playbook for people, processes and principles.

These organisations also recognize that innovation moves at different speeds. Rapid experimentation is essential for learning. Scaling, however, requires a slower rhythm, one focused on validation, reliability, and integration into everyday workflows. Without this balance, AI initiatives risk becoming isolated pilots that never translate into sustained impact.

For marketing leaders, execution means shifting from “What can this technology do?” to “Which decisions will this help us make better?” and with less risk?

Looking at the patterns: making synthetic data work for marketing

The most useful question isn’t ‘how precise is it?’ but rather ‘what patterns will it allow me to understand?’ Synthetic data mirrors real world patterns: it is not human data. That distinction matters. When approached with the right mindset, it can illuminate areas where traditional data has been thin, slow or silent.

When applied thoughtfully, Kantar’s synthetic data can strengthen some of marketing’s most critical capabilities:

· Understanding niche or emerging audiences where traditional samples fall short

· Simulating market scenarios to pressure-test strategies before launch

· Accelerating insight generation without compromising privacy standards

· Reducing complexity in research and analytics operations, particularly B2B

A recent client used synthetic data to explore sustainability rejectors for the first time. The insight showed brand positioning was already strong; the real constraint was frequency, not persuasion. This reframed the decision from “How do we convince them?” to “How do we get existing believers to buy more often?”, immediately redirecting activation priorities.

Governance, trust, explainability and responsible AI

As AI capabilities expand, so do the risks. Synthetic data and AI can introduce bias, create false confidence, or be misused if not properly governed.

Marketing leaders must treat governance as a foundation, not an afterthought. This includes transparency about how data is generated, validation against real world benchmarks, and ongoing monitoring to ensure outputs remain reliable and ethical.

Trust, both internally and externally, will increasingly differentiate brands. Teams that can clearly explain not only what AI recommends, but why, will be better positioned to embed these tools into decision making and earn confidence across the organisation.

Responsible AI is not just a technical concern. It is a leadership responsibility.

A Practical path to scale

At Kantar, synthetic data boosting was made available for brand health tracking programmes from January 2026, based on our learnings we know that organisations that successfully scale synthetic data tend to follow a disciplined progression:

1. Start small: testing synthetic approaches alongside traditional methods on a single decision

2. Standardise: building repeatable validation and quality checks

3. Scale responsibly: integrating proven models into workflows so teams can act faster and more consistently

This journey is as much about people as platforms. Skills, understanding and trust must evolve alongside infrastructure. Without that alignment, even the most advanced systems will struggle to deliver value.

Redefining Growth in the AI era

Synthetic data forces clarity about which decisions matter, which patterns matter, and when speed matters more than certainty.

In the AI era, growth will favour brands that make better decisions aligning technology with strategy, not chasing capability for its own sake.

More signals shouldn’t create more noise. The advantage comes from turning signals into decision intelligence, and decision intelligence into strategic action.

Execution is what turns promise into impact.

To explore the opportunity synthetic data creates for marketers, you can download Kantar’s latest paper.

The post Synthetic Data: From ‘What can this technology do?’ to ‘Which decisions will this help us make better?’ appeared first on American Marketing Association.

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How to Build a Brand Your ICP Won’t Forget https://www.ama.org/2026/03/13/how-to-build-a-brand-your-icp-wont-forget/ Fri, 13 Mar 2026 14:17:08 +0000 https://www.ama.org/?p=229543 Island’s Head of Brand shares what separates memorable brands from generic ones, and how to operationalize it. Free webinar hosted by WiseStamp. Learn proven ways to create a memorable brand that delights your ICP audience and avoid looking generic by playing it safe. Get successful examples from decades of marketing experience brought to you by […]

The post How to Build a Brand Your ICP Won’t Forget appeared first on American Marketing Association.

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Island’s Head of Brand shares what separates memorable brands from generic ones, and how to operationalize it. Free webinar hosted by WiseStamp.


Learn proven ways to create a memorable brand that delights your ICP audience and avoid looking generic by playing it safe.

Get successful examples from decades of marketing experience brought to you by Island’s Head of Brand, hosted by WiseStamp.

You may have the brand basics covered: logo, website, social channels, creative assets. But is it enough to make you memorable?

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Not likely. It’s just the baseline where most brands compete. But not enough to win.

Fact is, the most memorable brands go beyond the baseline.

They delight ICPs with small details that show expertise. Surprise with unexpected touchpoints. Build emotional cues that express empathy. 

Learn how to develop a brand story, build experiences that speak to your ICP’s emotions, and operationalize the small details that make your brand stick.

Watch On Demand

The post How to Build a Brand Your ICP Won’t Forget appeared first on American Marketing Association.

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How to Quit Your Job and Launch a Business Before It’s Too Late https://www.ama.org/2026/03/04/how-to-quit-your-job-and-launch-a-business-before-its-too-late/ Wed, 04 Mar 2026 17:28:16 +0000 https://www.ama.org/?p=226436 According to a recent Harris Poll, sixty-one percent of Americans believe business ownership is the best way to protect against AI making their career obsolete. The time to act is now. Launch your own profitable business in as little as 30 days — then grow it with unlimited potential. AI may not replace every role, […]

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According to a recent Harris Poll, sixty-one percent of Americans believe business ownership is the best way to protect against AI making their career obsolete. The time to act is now. Launch your own profitable business in as little as 30 days — then grow it with unlimited potential.

AI may not replace every role, but it is fundamentally reshaping the marketing industry and long-term career paths. If you’re ready to take control of your future, consider becoming the owner of an INC. 5000 franchise business — designed with no physical location, no infrastructure, flexible scheduling, uncapped earning potential, and one of the lowest initial investments in the industry.

Provide your local community access to the largest independent publisher in the United States, delivering hyper-local print and digital media solutions. With more than 1,000 open markets available across major metropolitan areas, the opportunity for growth is significant.

City Lifestyle owners come from a variety of professional backgrounds, with many of the most successful franchisees bringing experience in marketing and sales. The business model provides comprehensive training, ongoing mentorship, and dedicated coaching. Production and back-office operations are fully managed for you, allowing you to focus on revenue growth and building client relationships.

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Ditch the daily grind and make the transition from employee to owner — with the flexibility, autonomy, and financial upside that comes from building a business for yourself, not by yourself.

Locations are filling quickly, the time to act is now.

Download the Prospectus

The post How to Quit Your Job and Launch a Business Before It’s Too Late appeared first on American Marketing Association.

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